As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest, yet I still try to be patient regardless. As a lodging industry conference keynote speaker, I often stay at large resorts that cater to conventions., so I always remind myself to lower my expectations for hospitality, as they are rarely met. Typically, I find myself as the only guest in the lobby (checking outside of the mass arrival times), yet still having to wander through rope lines.