AUSTIN, Texas–(BUSINESS WIRE)–Optii Solutions, the leading cloud-based hotel operations software, released its top five predictions for what will shape hotel operations in the year to come. Guest expectations will be elevated but uneven Rigorous cleaning protocols and incentives laid on last year may have become an expectation for some guests. However, more experienced and frequent travelers may be more understanding and less demanding, resulting in unpredictable guest expectations. Maintaini